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Refund Policy
Effective Date: 1/1/2025
BuzzHive (“we,” “our,” or “us”) values your business. We have created a detailed refund policy so that you can be confident you’re in good hands.
Refund Eligibility
Refunds are only available under specific conditions based on the stage of progress in the commissioned artwork.
Refund Stages
- Before Work Starts:
- Customers may cancel their order before work begins and receive a full refund, you cover any return charges applied.
- Customers may cancel their order before work begins and receive a full refund, you cover any return charges applied.
- Before the First Draft:
- 50% of deposit will be refunded after work begins but before the approval of first draft.
- Beyond the First Draft:
- No refunds will be issued once the commission progresses beyond the first draft.
- If the customer refuses to pay the remaining 50% balance upon completion, they forfeit ownership of the artwork, and Buzzhive reserves the right to repurpose or resell it.
Non-Refundable Cases
- Refunds are not applicable for completed and delivered artwork.
- 50% Deposit Refunds are not applicable after the first draft.
- Failure to provide necessary feedback or responses does not qualify for a refund.
- Disputes & Chargebacks initiated during or after project completion will not be considered for refunds. Clients forfeit ownership of the artwork, and Buzzhive reserves the right to repurpose or resell it.
Contact for Refund Requests
- For refund inquiries, contact us at an existing channel of communication or email contact@BuzzHive.art with your order details. All refund requests are subject to review and must comply with this policy.
- By commissioning our services, you acknowledge and agree to this Refund Policy.